ZeOmega has a robust customer support organization that is responsible for providing support services to our clients and ensuring that all issues are resolved to clients' satisfaction.

Support services include:

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Our clients have access to dedicated support teams consisting of Customer Support Representatives (CSR) and Account Managers who are trained extensively on our software solutions and on client specific requirements. Clients will work with a single contact that is responsible for ensuring prompt resolution of issues.

We have a solid support infrastructure consisting of dedicated issue trackers, 800 number, mailing lists and other tools that help us and our clients monitor issues and generate reports easily.

We have well defined support processes that ensure that all support issues are resolved consistently and promptly. We guarantee service levels such as response times, application availability and performance.

We provide maintenance and support services for the standard application and client customizations. This includes technical support such as bug fixes, manufacturer patches and upgrades. We also provide support during extended business hours, 24X7 support and other support services such as remote application administration if necessary.

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