Referral Management Solutions to Facilitate Collaborative Care

Seamless Referral Communication for Optimal Care Coordination

The average physician refers to 229 other physicians.(1) And the rise of accountable care organizations and patient centered medical homes has created new incentives for providers to keep patients within their networks for cost effective care while maintaining high quality standards.

Jiva’s Provider Referral Management solution allows providers to seamlessly communicate throughout the referral process to exchange data and improve patient care. It securely facilitates referrals from physician practices, hospitals, post-acute and skilled nursing facilities, and more, while improving follow-up care coordination.


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Jiva’s Provider Referral Management functionality highlights include:

  • Customizable Referral Workflow – Capabilities that allow providers to easily customize referral workflow to match their procedures, protocols, and other specific business needs
  • Provider Directory – Regularly updated databases that enable providers to easily find information on other providers, even those out of network, and automatically link local data with incoming referral data for a patient
  • Accurate Referrals that are Quick and Easy to Create – Access to full patient information, including time-saving auto-population of clinical data, not only increases accuracy but saves time for busy referral coordinators
  • Improved Provider Communication and Practice Productivity – Eliminates referral errors due to illegible handwriting, incomplete information, or partial fax or telephone communication to improve productivity and care team collaboration. Also provides electronic referral security, speed, traceability, and data integrity that practices can leverage to comply with accountability regulations.

(1) “Primary Care Physicians’ Links to Other Physicians Through Medicare Patients: The Scope of Care Coordination”, Hoangmai H. Pham, MD, MPH; Ann S. O’Malley, MD, MPH; Peter B. Bach, MD, MAPP; Cynthia Saiontz-Martinez, ScM; and Deborah Schrag, MD, MPH Annals of Internal Health, Feb 17 2009. (note: to link to web article instead of citation: http://annals.org/article.aspx?articleid=744294 )

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