• ZeOmega Ranked #1 Best in KLAS Top Performer
    for Payer Care Management Solutions 2022

    Thanks to our amazing clients, Jiva Population Health Management software is ranked #1 for
    customization, ease of use, and configurability!
    Read Our Press Release

ZeOmega KLAS overall Vendor Score: 83.5

How did ZeOmega achieve “Best in KLAS – Payer Care Management Solutions 2022?”

KLAS Research develops its annual Best in KLAS report based on valid, unbiased insights gathered from thousands of healthcare organizations regarding their information technology. The 2022 report measured quantitative and qualitative data to deliver client satisfaction insights and performance metrics in the categories of culture, loyalty, operations, product, relationship, and value to help healthcare payers make informed technology decisions.

Why should it matter to you?

Adam Gale, KLAS CEO, explains it best.

“The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms,” says Gale. “Vendors who win the title of Best in KLAS should celebrate and remember that providers and payers now accept only the best from their products and services. The Best in KLAS award serves as a signal to provider and payer organizations that they should expect excellence from the winning vendors.”

Read the Full KLAS Report

See What Our Clients Are Saying

ZeOmega’s clients shared their opinions of our culture, loyalty, operations, product, relationship, and value to help other healthcare payers make informed technology decisions.

Functionality and Upgrades

“Prior to implementing Jiva, we hadn’t been meeting certain requirements. Once we implemented the product, we went from struggling to meet even a percentage of the requirements to meeting all of the requirements every month. That was really good. Because the utilization management and practice management sides of the system were closely integrated, Jiva allowed us to have access to certain data in order to meet our goals. So, we can certainly look at our outcomes with the system.” (Sept 2022)

– CEO/President

Functionality and Upgrades

“I have been extremely impressed with how little downtime we have had. The product is ridiculously reliable and really easy. The product is amazing. I can’t say enough positive things about the product’s reliability.” (October 2022)

– Manager

ROI / Cost (care and feeding)

“In terms of outcomes, the product has certainly improved our efficiency, data mining and reporting capabilities, care coordination between business departments, and communication with providers and members.” (October 2022)

– VP/Other Executive

Functionality and Upgrades

“ZeOmega does a very good job of staying relevant with the changing healthcare landscape and incorporating all of the different new components, such as social determinants, long-term care benefits, and population health management.” (July 2022)

– VP/Other Executive

Interfacing and Integration

“ZeOmega offers a lot of APIs and data integration with EMRs. The vendor is very on top of interoperability. ZeOmega partnered with our other third-party vendor to create an ePA process to help us with automation with our prior authorizations.” (July 2022)

– VP/Other Executive

Relationship

“Whenever we have had to escalate to the executives, they have been willing to jump on a call with us and talk through things. The executives are pretty involved.” (July 2022)

– VP/Other Executive

Functionality and Upgrades

“We have definitely hit our outcome goals with Jiva. The utilization management portion of the solution is particularly strong as well as the appeals portion. Those are two complex parts of our business, and with ZeOmega’s automated logic rules and the way they have designed the system, things are handled really well. There are a lot of timeliness concerns that impact those two areas, so those functions are particular strengths of the solution.” (July 2022)

– Director

Functionality and Upgrades

“What is super nice about the solution is that all of the parts for care management, appeals, and utilization management are all on the same database and the same platform. For example, if we are doing a utilization management review on a member, we may have denied a service because it is not coming in as medically necessary. If the member has an appeal against that, we can see everything that has happened with that member from case management to utilization management. We can create the appeal and attach that and really have a full record of everything that is going on across the care management spectrum. One of the things we really like about the solution is that all of our teams for medical management, utilization management, case management, care management, pharmacy, medical, or quality management appeals are all on the same database and are working with that member as an individual unique member across all of those episodes of care.” (July 2022)

– Director

Relationship

“We get great support from ZeOmega. The people that we work with on a daily basis are able to solve our problems. We get training whenever we need it and ask for it. I can go right up to the executive level at ZeOmega if I need to. Their senior executives are very accessible. They never hesitate to get on a call. We have regular meetings, so I do think they are very involved at the client level, and that is nice.” (July 2022)

– Director