KLAS Report

ZeOmega Ranked #1 Best in KLAS Top Performer for Payer Care Management Solutions 2022 and 2023

How did ZeOmega achieve “Best in KLAS – Payer Care Management Solutions 2023?”

KLAS Research develops its annual Best in KLAS report based on valid, unbiased insights gathered from thousands of healthcare organizations regarding their information technology. The 2023 report measured quantitative and qualitative data to deliver client satisfaction insights and performance metrics in the categories of culture, loyalty, operations, product, relationship, and value to help healthcare payers make informed technology decisions.

Why should it matter to you?

Adam Gale, KLAS CEO, explains it best.

“The 2023 Best in KLAS report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers. These distinguished winners have demonstrated exceptional dedication to improving and innovating the industry, and their efforts are recognized through their inclusion in this report. Congratulations to all the winning vendors for setting the bar for excellence in healthcare IT! KLAS continues to be committed to creating transparency and helping providers make informed decisions through our accurate, honest, and impartial reporting.”

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Customer testimonials

ZeOmega’s clients shared their opinions of our culture, loyalty, operations, product, relationship, and value to help other healthcare payers make informed technology decisions.

ZeOmega does a good job with upgrades. They tell us everything that will change and how things will look. We can walk through things, see demos, and test things.

Manager

July 2023

I work very closely with our account executive. ZeOmega has great employee longevity. I have had the same contact people for several years. With other vendors, we get a new contact person every other month. I also like that ZeOmega’s people use technical language.

Manager

July 2023

ZeOmega has worked with us over the years to do as good a job as they can customizing the application to our environment to meet our needs, but the fact that our system is so customized and has tons of back-end interfaces creates a lot of work, and it takes more effort to work through a third party solution than a homegrown one. Ultimately, the whole purpose of Jiva is to drive and track our member interaction, and that leads to better health outcomes.

Manager

June 2023

ZeOmega allows us to build a lot of things on our own, and that really saves us a lot of money. We just got some new technology from ZeOmega, and that technology was pretty good. Jiva is a great product. We truly enjoy having it.

Analyst/Coordinator

June 2023

ZeOmega is very intentional about knowing what is going on in the healthcare industry. They do a good job of staying in front of things.

Manager

December 2022

Our account management team from ZeOmega is great. Our account representatives are fantastic. They are very responsive, and they coordinate regular leadership calls with us. They keep a running list of topics, and if we have an issue that needs to be escalated between calls, they are very responsive. They make sure that they pull all the right people together for whatever conversation needs to take place.

Manager

December 2022

The biggest advantage of this software is that it allows us to customize things to meet our workflow without having to go to the vendor. That increases our speed and flexibility and meets the needs of our organization. Sometimes when we have short turnaround times for things that need to be done for regulatory bodies, we can build things and implement them ourselves. That is a great piece of this tool and one of the reasons why I am so satisfied with it.

Analyst/Coordinator

December 2022

We have had a very positive experience with the care management system. We have had complex needs and data, so while the product has struggled through the years, it has met our needs. From both a nursing and a leadership perspective, we have been very happy with the product. Everything in the system has been at our fingertips. We have been able to link a lot of systems that users have historically had to log in and out of, and those systems have been interfaced with Jiva. It has been helpful to

Manager

November 2022

I have been extremely impressed with how little downtime we have had. The product is ridiculously reliable and really easy. The product is amazing. I can’t say enough positive things about the product's reliability.

Manager

October 2022

Manager

October 2022

In terms of outcomes, the product has certainly improved our efficiency, data mining and reporting capabilities, care coordination between business departments, and communication with providers and members.

VP/Other Executive

October 2022

Prior to implementing Jiva, we hadn’t been meeting certain requirements. Once we implemented the product, we went from struggling to meet even a percentage of the requirements to meeting all of the requirements every month. That was really good. Because the utilization management and practice management sides of the system were closely integrated, Jiva allowed us to have access to certain data in order to meet our goals. So, we can certainly look at our outcomes with the system.

CEO/President

September 2022

ZeOmega offers a lot of APIs and data integration with EMRs. The vendor is very on top of interoperability. ZeOmega partnered with our other third-party vendor to create an ePA process to help us with automation with our prior authorizations.

VP/Other Executive

July 2022

We get great support from ZeOmega. The people that we work with on a daily basis are able to solve our problems. We get training whenever we need it and ask for it. I can go right up to the executive level at ZeOmega if I need to. Their senior executives are very accessible. They never hesitate to get on a call. We have regular meetings, so I do think they are very involved at the client level, and that is nice.

Director

July 2022

ZeOmega does a very good job of staying relevant with the changing healthcare landscape and incorporating all of the different new components, such as social determinants, long-term care benefits, and population health management.

VP/Other Executive

July 2022

What is super nice about the solution is that all of the parts for care management, appeals, and utilization management are all on the same database and the same platform. For example, if we are doing a utilization management review on a member, we may have denied a service because it is not coming in as medically necessary. If the member has an appeal against that, we can see everything that has happened with that member from case management to utilization management.

Director

July 2022

We have definitely hit our outcome goals with Jiva. The utilization management portion of the solution is particularly strong as well as the appeals portion. Those are two complex parts of our business, and with ZeOmega’s automated logic rules and the way they have designed the system, things are handled really well. There are a lot of timeliness concerns that impact those two areas, so those functions are particular strengths of the solution.

Director

July 2022

Whenever we have had to escalate to the executives, they have been willing to jump on a call with us and talk through things. The executives are pretty involved.

VP/Other Executive

July 2022

How did ZeOmega achieve “Best in KLAS – Payer Care Management Solutions 2023?”

Why should it matter to you?

Customer testimonials

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