Ranked Best in KLAS for Payer Care Management Solutions in 2022, 2023, and 2024!

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KLAS Report

ZeOmega Ranked #1 Best in KLAS Top Performer for Payer Care Management Solutions 2022, 2023, and 2024

Best in KLAS Award Badges for Care Management Solutions''
Best in KLAS Award Badges for Care Management Solutions''

How did ZeOmega achieve “Best in KLAS – Payer Care Management Solutions 2022, 2023, and 2024?”

KLAS Research develops its annual Best in KLAS report based on valid, unbiased insights gathered from thousands of healthcare organizations regarding their information technology. The 2022, 2023, and 2024 reports measured quantitative and qualitative data to deliver client satisfaction insights and performance metrics in the categories of culture, loyalty, operations, product, relationship, and value to help healthcare payers make informed technology decisions.

Why should it matter to you?

Adam Gale, KLAS CEO, explains it best.

“At KLAS, we firmly believe that the voice of healthcare providers and payers is paramount. The Best in KLAS awards are based on extensive feedback and evaluations from healthcare professionals across the nation. Winning a Best in KLAS award, therefore, is not just about recognition; it shows the trust and confidence that healthcare providers place in the winning vendors. It also helps validate each vendor’s commitment to innovation, quality, and customer satisfaction. We are proud to recognize 2024’s Best in KLAS award winners! Their unwavering dedication to improving patient outcomes is wonderfully inspiring.”

Customer testimonials

ZeOmega’s clients shared their opinions of our culture, loyalty, operations, product, relationship, and value to help other healthcare payers make informed technology decisions.

Jiva is a great product. We are helping to integrate it with functionality with our claims and administration platform, and the integration seems to be working. There are a lot of products out in the industry, and we have a lot of salespeople calling me because they want me to switch, and we say no because we have a great product. I don't know who the ZeOmega service people are personally, but we have a great product in Jiva. Long term, we have made a significant financial commitment, and we have built the product up. It is working, so we are not going anywhere. We would recommend Jiva. We are also helping others who are moving onto ZeOmega’s platform. Also, ZeOmega is a little better at relationships and servicing with us and working with us than another vendor.

COO

April 2024

We get our money's worth for what we pay. Our ROI calculations have shown a lot of value.

CCO

March 2024

Jiva works with other products in terms of integration. ZeOmega definitely supports our connection with our claims system. So, we are able to pay claims based on our authorization decisions. We also utilize Jiva as a member portal so that we can have our members see information about themselves. And we utilize the provider portal so that we can have providers send us authorizations without having to call us or fax us.

Product Analyst/Coordinator

December 2023

ZeOmega is a great company. I can always get them on a call within about 15 minutes when I have an issue. The vendor's support is excellent. Jiva is a very stable product, and our business users love it. I am very satisfied with the vendor as a true partner.

Manager

November 2023

ZeOmega does a good job with upgrades. They tell us everything that will change and how things will look. We can walk through things, see demos, and test things.

Manager

July 2023

I work very closely with our account executive. ZeOmega has great employee longevity. I have had the same contact people for several years. With other vendors, we get a new contact person every other month. I also like that ZeOmega’s people use technical language.

Manager

July 2023

ZeOmega has worked with us over the years to do as good a job as they can customizing the application to our environment to meet our needs, but the fact that our system is so customized and has tons of back-end interfaces creates a lot of work, and it takes more effort to work through a third party solution than a homegrown one. Ultimately, the whole purpose of Jiva is to drive and track our member interaction, and that leads to better health outcomes.

Manager

June 2023

ZeOmega allows us to build a lot of things on our own, and that really saves us a lot of money. We just got some new technology from ZeOmega, and that technology was pretty good. Jiva is a great product. We truly enjoy having it.

Analyst/Coordinator

June 2023

Our account management team from ZeOmega is great. Our account representatives are fantastic. They are very responsive, and they coordinate regular leadership calls with us. They keep a running list of topics, and if we have an issue that needs to be escalated between calls, they are very responsive. They make sure that they pull all the right people together for whatever conversation needs to take place.

Manager

December 2022

ZeOmega is very intentional about knowing what is going on in the healthcare industry. They do a good job of staying in front of things.

Manager

December 2022

The biggest advantage of this software is that it allows us to customize things to meet our workflow without having to go to the vendor. That increases our speed and flexibility and meets the needs of our organization. Sometimes when we have short turnaround times for things that need to be done for regulatory bodies, we can build things and implement them ourselves. That is a great piece of this tool and one of the reasons why I am so satisfied with it.

Analyst/Coordinator

December 2022

We have had a very positive experience with the care management system. We have had complex needs and data, so while the product has struggled through the years, it has met our needs. From both a nursing and a leadership perspective, we have been very happy with the product. Everything in the system has been at our fingertips. We have been able to link a lot of systems that users have historically had to log in and out of, and those systems have been interfaced with Jiva. It has been helpful to

Manager

November 2022

I have been extremely impressed with how little downtime we have had. The product is ridiculously reliable and really easy. The product is amazing. I can’t say enough positive things about the product's reliability.

Manager

October 2022

I have been extremely impressed with how little downtime we have had. The product is ridiculously reliable and really easy. The product is amazing. I can’t say enough positive things about the product’s reliability.

Manager

October 2022

In terms of outcomes, the product has certainly improved our efficiency, data mining and reporting capabilities, care coordination between business departments, and communication with providers and members.

VP/Other Executive

October 2022

Prior to implementing Jiva, we hadn’t been meeting certain requirements. Once we implemented the product, we went from struggling to meet even a percentage of the requirements to meeting all of the requirements every month. That was really good. Because the utilization management and practice management sides of the system were closely integrated, Jiva allowed us to have access to certain data in order to meet our goals. So, we can certainly look at our outcomes with the system.

CEO/President

September 2022

ZeOmega offers a lot of APIs and data integration with EMRs. The vendor is very on top of interoperability. ZeOmega partnered with our other third-party vendor to create an ePA process to help us with automation with our prior authorizations.

VP/Other Executive

July 2022

Whenever we have had to escalate to the executives, they have been willing to jump on a call with us and talk through things. The executives are pretty involved.

VP/Other Executive

July 2022

We have definitely hit our outcome goals with Jiva. The utilization management portion of the solution is particularly strong as well as the appeals portion. Those are two complex parts of our business, and with ZeOmega’s automated logic rules and the way they have designed the system, things are handled really well. There are a lot of timeliness concerns that impact those two areas, so those functions are particular strengths of the solution.

Director

July 2022

What is super nice about the solution is that all of the parts for care management, appeals, and utilization management are all on the same database and the same platform. For example, if we are doing a utilization management review on a member, we may have denied a service because it is not coming in as medically necessary. If the member has an appeal against that, we can see everything that has happened with that member from case management to utilization management.

Director

July 2022

We get great support from ZeOmega. The people that we work with on a daily basis are able to solve our problems. We get training whenever we need it and ask for it. I can go right up to the executive level at ZeOmega if I need to. Their senior executives are very accessible. They never hesitate to get on a call. We have regular meetings, so I do think they are very involved at the client level, and that is nice.

Director

July 2022

ZeOmega does a very good job of staying relevant with the changing healthcare landscape and incorporating all of the different new components, such as social determinants, long-term care benefits, and population health management.

VP/Other Executive

July 2022