A leading Medicare Advantage plan operator eliminates administrative backlogs, increases caseload capacity, and improves staff satisfaction with the Jiva platform from ZeOmega.
In this case study, explore how a growing Medicare Advantage plan operator exceeded its goals to reduce administrative burden across its clinical operations by optimizing workflows in Jiva.
By consolidating disparate systems into the intelligent Jiva platform, the organization was able to:
- Streamline and automate processes for UM, CM, and appeals
- Increase volume at pace with rapid member growth
- Free up care management resources for higher value member interactions
- Improve communication, accountability, and satisfaction across care teams