Social Care Connect
ZeOmega’s Community-Based Organizations (CBOs) Ecosystem with Closed-Loop Referrals
Overview
Social Care Connect is ZeOmega’s addition to the SDOH Social Care Platform and is designed to enhance the coordination and management of social care referrals across healthcare providers, CBOs, and individuals. By automating workflows, Social Care Connect helps meet social care needs efficiently, reducing gaps in care and improving health outcomes for members.
Social Care Connect provides the ability to create and manage a CBO network within the platform. Healthcare organizations can connect CBOs to precisely match members with specific services. This flexibility allows for a more tailored approach to social care delivery and enhances the integration of a network within the larger ecosystem.
Social Care Connect Tools
On a single platform, this powerful solution offers actionable insights and reporting, CBO network management, comprehensive referral management, and more via the following tools:
Closed-Loop Tracking
Tracks services through automated workflows with real-time visibility to evaluate referrals and service effectiveness
CBO Network Management
Allows the creation of unique CBOs tailored to health plan needs, using configurable rules to gauge each CBO’s availability
Automated Referral Generation
Delivers real-time, rules-driven referrals directly to the designated CBO
Portals
Uses integrated CBO, Provider, and Member Portals to initiate real-time service requests and provide end-to-end visibility into referral activity, tracking, and fulfillment
Service Matching and Assignments
Takes zip codes, contract details, servicecapacity, and other key data points to match members with the most appropriateCBOs
Auto-Approval Based on Criteria
Automates the approval of paid and unpaid services using rules based on predefined criteria, streamlining workflows
Omnichannel Communication
Supports email, text, and additional communication channels to engage members efficiently using their preferred method of contact
Centralized Referral Management
Provides real-time visibility into the entire referral cycle through live dashboards
Referral Pattern Analytics
Highlights referral patterns, including medical and social care, to help care managers save time while providing clear insights into total patient outcomes
Who We Serve
