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Ranked Best in KLAS for Payer Care Management Solutions in 2022, 2023, and 2024!

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Jiva SMS Text is a TCPA- and HIPAA-compliant enhancement to existing member engagement functionality. It includes the ability to send real-time text messages in both free form and template formats, automate batch text messaging using the Sentinel Rules Engine, capture member contact preferences, record member interactions, and track response rates.

The solution supports health plans by:

  • Diversifying outreach channels to meet member and caregiver preferences.
  • Helping to give members what they want. For example, 97% of patients surveyed reported text messaging as their preferred communication tool.
  • Improving care delivery and supporting a positive member experience through effective engagement.

Learn more by downloading the Jiva SMS Text overview now.