Jiva Member Engagement Navigator
Bringing effective and efficient member engagement to life
through automation.
Overview
The Jiva Member Engagement (ME) Navigator is an omnichannel communication solution that utilizes clinical intelligence to automate enhanced member engagement. Bringing effective and efficient member engagement to life through automation, the Jiva Member Engagement Navigator is a specialized customer relationship management (CRM) solution that helps to improve engagement with populations and individuals. While generic CRM solutions, designed for multiple industries, often fall short of meeting the unique needs of population health management (PHM), a specialized CRM approach, embedded within population health management workflows, can elevate these programs and improve health outcomes for targeted populations.
Rather than reverting to historically inefficient, labor-intensive communication techniques, the ME Navigator helps users predict the most likely and cost-effective way to contact a member, then delivers a message, and potentially elicits a desired response.
Member Engagement Tools
This powerful engagement solution suite reaches members how and when they want, automates outreach workflow, and visualizes data through analytics using the following tools:
Correspondence Engine
Manages letter and email templates and generates documents using data generated in Jiva
Jiva SMS Texting
Sends one-to-one text messages between Jiva users and healthcare consumers, creates text messages to consumer cohorts built via analytics, and contains the Member Engagement Dashboard for insights into key metrics
Call Tracking
Tracks phone calls and interactions via third-party applications
Identification and Stratification Rules
Builds engagement cohorts and delivers modifiable rules by ZeOmega to identify key member cohorts for outreach
Integration
Integrates with UpToDate® and Healthwise patient education tools
Artificial Intelligence
Generates “likelihood to engage” scores, driving member reach success
Responsive Jiva Member Portal
Renders appropriately from a phone browser for an app-less user experience and provides a safe place to interact with healthcare consumers and share PHI
Who We Serve
