ZeOmega’s CareIntel Enhances Consumer Engagement and Experience
Health Initiatives for Populations and People
The impersonal and artificial nature of automated mass outreach often turns health plan outreach efforts into negative member experiences. To overcome this challenge, healthcare organizations must craft person-centered outreach programs unencumbered by clunky or outdated population health management systems. There is really no such thing as a “typical” diabetic, arthritic, or hypertensive patient. Each individual is unique and expects customized care.
Another area for underperformance comes from failures to account for socioeconomic factors that often drive low adherence rates. These are complex issues driven by education, previous racial or ethnic discrimination, language barriers, cultural issues, poverty and other often intermingled reasons.
It doesn’t have to be that way.