As Vice President of Implementation Services, Raenell Harmsen is responsible for delivering quality and customer satisfaction by structuring and managing projects through completion, all while maximizing implementation revenues. She provides strategic direction and leadership to the Implementation Services and Practice Management Teams ensuring the fair application of policies, philosophies, and organization-wide systems to accomplish ZeOmega's vision and mission.
Through a combination of data-driven decision making, process deficiency identification, and a keen understanding of the issues impacting operations, Raenell brings expertise in right-fit infrastructure and IT solutions that grow with the organization. Throughout her career, she has held many titles including Director of Analysis and Project Management, Technical System Analyst, and VP of IT, Information, and Quality. As a result, she has built a strong foundation for driving change, enabling technology-driven organizations, and ensuring customer success.
Raenell earned a Bachelor of Arts degree in Forensic Psychology and is currently completing a Master of Science from Southern New Hampshire University. She also completed a certificate in Masters Business System Analysis from Boston University.